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Terms & Conditions

How to make a purchase.

It really couldn't be simpler, select the figurine you wish to buy, proceed to checkout and follow the straightforward instructions. All prices are in pounds sterling. If you wish to discuss your purchase with us before placing an order we are more than happy to do so.

Order Processing

We post figurines out Monday - Thursday. If we receive your order on a posting day in time for it to be processed and dispatched the same day it will be. If not it will be dispatched the very next posting day. If your order is urgent please let us know by email and we will do our best to meet your timescale.

Whilst our website is updated regularly, please appreciate that as most of our stock is discontinued in most cases we only hold one of each item. Hence orders are subject to availability. If an item is not in stock we will gladly source another for you.

Packing and Shipping

We take the utmost care in packing as we want the figurine to reach you in the same condition it leaves us. We make no profit on the charge we levy our customers for packing and shipping. Only new packing materials are used. We only use delivery services that incorporate a tracking system. In the UK this is usually Next Day Special Delivery and First Class Recorded Mail. Airsure or Internationally Signed-For services are used for overseas deliveries. We are happy to discuss alternative shipping arrangements with customers. Our website will automatically add £10.00 for packing, insurance and UK shipping of a standard-sized figurine. For smaller items, such as paperweights and miniature figurines for example, a charge of £6.00 will be added. The postal charge for international shipping will be usually £32.50. Weight and size restrictions apply to the airmail service and it is usually not possible for us to combine more than one standard-sized figurine into one parcel. If we can do so safely we will however please assume the £32.50 international shipping charge will be per figurine.


We guarantee all the figurines we supply. We do not knowingly deal in damaged, restored or seconds quality figures (See our Tips Page on how to identify seconds quality Doulton). In the unlikely event we miss damage we offer a full refund (See below). We maintain a large library of photographs of the figurines we offer for sale and these are occasionally used for repeated listings but we will happily email additional images if requested.


We accept returns but must be notified first, and within 3 days of receipt of the figurine. We will refund the item cost and all postal costs if the reason for return is due to an error in our description. We accept returns for other reasons but we do ask that you pay the shipping costs. In all cases of returns our security mark on the base of the figure (BCS) must be intact and original boxes, packing and certificates (if appropriate) must also be returned. Your statutory rights are not affected.


We use fully secure payment gateways. Basically, your payment details are in very, very safe hands.


Your contact details will be used solely to process your order and will not be used for any other reason or passed onto any other business. Please see our Privacy Policy for more information.


We operate a layaway scheme which can be arranged by phoning or emailing us. Under the scheme the cost of the figurine can be paid over an agreed number of months and we will hold the item for you until full payment has been made. There is no hidden charge to the layaway service we offer.


The Doulton Lady's name, logo and all images and text on this site are copyrighted. Permission from us to use any of the images and text must be sought first. If intended use is to sell items on ebay a reference to our website address as the source of the image and text must be included in the item description with a note that the seller is in no way connected to The Doulton Lady or Failure to do so will result in us advising ebay with the intention of having the listing removed.

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