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You've Damaged One Of Your Royal Doulton Figurines - Now What Do You Do?

Tuesday, March 19, 2013 at 02:00PM
Tags: damaged figurines, insurance replacement, Royal Doulton, Royal Doulton repairs
Filed in: Information
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Royal Doulton's Fragrance miniature figurine

Whenever we're talking about looking after Royal Doulton figurines, we always make sure we highlight the importance of being careful in every sense.

It might sound like an obvious point, but we know that most people are careful in one respect, but not in others and when you aren't careful all round, you risk damage being caused to your figurine.

However, we can't prevent accidents from happening.  It doesn't matter how careful we are and how much we try to protect our figurines, there's always a chance they're going to get damaged or broken.

So when this happens, what should you do?

Ultimately, it depends on the extent of the damage caused as to which path you take, but each have their separate points to note.

For example, let's imagine you were taking a figurine out of a cabinet and chipped it on the corner of the shelf.  It's not a noticeable chip in the sense that it's immediately obvious, but you know it's there and the truth is it could be worse than it looks (it may have weakened the surrounding area, for example).

In these instances, it's highly likely that a quality China restorer would be able to repair the figurine to its original state, reconstructing the damaged area, matching the colour(s) and finishing with a suitable glaze, giving it the appearance it was never chipped.

If a figurine is damaged in a way that is obviously beyond repair (and we mean as in it has been smashed into hundreds of pieces and several have got lost, such as by falling down a drain), then generally speaking it's time to look for a replacement.

It's not what you're likely to want to hear and although China restorers really can work wonders on damaged figurines, there are some projects that are just impossible.

The good news is, if you have a home insurance policy with accidental contents cover, you're likely to be fully covered for any irreparable damage to your figurines.

And what's even better, at The Doulton Lady - as we've discussed previously - we offer a full insurance replacement service, ensuring you get a true and accurate valuation of your figurine.

Furthermore, we stock a huge range of discontinued figurines, meaning it's highly likely you'll be able to get a direct replacement of the one that was damaged - and if not, we'll do our utmost to source one for you.

As devastating as damaging a Royal Doulton figurine can be, it doesn't have to be the end of the world and you simply have to know what's possible depending on the extent of the damage caused to ensure you aren't missing a figurine from your collection for too long.

Claiming On Your Insurance For A Lost Royal Doulton Figurine? We Can Help!

Thursday, January 17, 2013 at 10:00AM
Tags: identification, insurance replacement, new figurines, retired figurines, Royal Doulton, valuation
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Royal Doulton Grace Figurine

To some people, a porcelain item is just that - an item.  Whether it's Royal Doulton or not, they have it in their home because they like it, but it holds no sentimental or emotional value for them.

For many others (us included!), figurines from the English Potteries are particularly important.  They may simply be something we've bought to add to our collection or they could be of significant importance to us - perhaps a family member gave it as a gift for a birthday.

Cherishing them as much as we possibly can, when they go missing or are accidentally damaged, it can be a distressing time.  Claiming on your insurance is obviously the most obvious way to retrieve at least something back, but we know that it can be a difficult and long-drawn out process.

And it's because of this why at The Doulton Lady, we do as much as we can to ensure your insurance claim is resolved in the quickest and most efficient way possible, with our involvement revolving around three separate points.


If there's one thing we know a lot about, it's figurines.  Having a vast knowledge of both current and retired figurines from an array of manufacturers, we are confident that we can identify any figurines - and many other collectables - extremely quickly.


One of the most important aspects of any insurance claim is getting a fair and accurate valuation of the product that has been lost or damaged.

Due to our knowledge of both new and secondary markets, you can rest assured that not only will you get the right valuation for your figurine, but that we can also swiftly replace currently available items - often at a respectably discounted price.

Supply And Delivery

One of our primary strengths when it comes to assisting with insurance claims is that unlike many High Street retailers, we are able to supply both new and retired figurines - we know that collections are often built up over many years and so when they need replacing, they'll very often contain a number of figurines that have been out of production for years.

Not only are we one of the largest stockists of retired figurines in the UK, but we have direct links with the main manufacturers in China, ensuring you can be certain that whatever your figurine replacement requirements are, we can assist with them perfectly.

Always happy to help our customers in whatever way we can, our insurance replacement services are an ideal example of what we do to ensure our customer satisfaction level remains consistently high.

To find out more about how we can help with an insurance claim for your collectable item, whether that's a Royal Doulton figurine or not, contact us.

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